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Xero Tip – Setting Up Authenticator on a New Phone – – Growthwise
I’ve recently changed phones, so google authenticator stopped working. The Xero Verify app is simple to use. You will need to setup a backup email address, or alternatively you can set up a backup security question. Helped completely. I followed those instructions in the link you provided and it got me nowhere. Once you have entered your details click on “Login”.
Xero verify qr code.Set up multi-factor authentication
You can request that data be deleted. Yeah let’s just complicate things more because technology is supposed to make life easier. I mean, I sure hope nobody steals my highly classified estimates and invoices. The customer support instructions say to push the “get in touch” button which doesn’t actually exist I am stuck in a loop and can’t contact them.
This authenticator should probably be an optional feature. Heck, some people might pay extra for that. I want to cancel my subscription at this point.
I have TFA enabled on half a dozen other sites and apps i use, and none of these require a secondary app to get the job done, or a backup email address. Still, it did perform as intended and get me set up on the first try. Three stars for actually working, two off for having to do it with yet another app.
At Xero, we are custodians of your data and we take that responsibility very seriously. MFA is a log in verification process that goes beyond typing in your username and password.
It gives you access to your account using something you know your username and password and something you have your mobile device or computer. Think of it like putting an additional bolt on the door. When MFA became mandatory in Australia, we saw a significant drop in account takeovers. Xero Verify is now available free of charge in the Apple and Google app stores.
It only takes a few minutes to set up and sends a push notification to your phone when you log in, so you can just tap and go. As always, our team is here to support you over the coming weeks and months, to make it as easy as possible for you to stay safe and secure.
In the meantime, take a look at our frequently asked questions for all the details. New Ultimate plan offers most comprehensive Xero package for small businesses. Xerocon Sydney: Xerocon returns to Australia.
Xero’s commitment to gender equality and fair pay for all. Xero and Capital One partner to help rewire the small business economy. Reporting – it just keeps getting better! Small businesses name Xero the most-loved accounting software for the second year in a row. Great software. Horrible support. Cryptic slow and unhelpful. Takes several hours and basically useless.
Hi Michael, so sorry you feel that way about our support. Do you have your case number to hand so I can take a look into this for you? But cryptic and unhelpful? The new MFA has locked me out — just like that whether I wanted it or not. Extremely bad form — whoever sprung this on just like that should be shot for bad management and bad customer relations. If you need to set up MFA, you can find everything to help you get up and running here.
If you have already set up MFA and are locked out, please contact us here providing your email address so we can get in touch with you. You can also find some troubleshooting tips here.
Hope that helps. I would bet that if the permissions granted to the app upon install were examined the true reasons for it being forced upon everyone would become clear. Hi, thanks so much for sharing your thoughts with us. We strongly believe that authenticator apps, such as Google Authenticator and Xero Verify, do provide increased security. Cyber attackers and hackers are getting more and more sophisticated and so modern security features like MFA offer an important layer of protection by requiring at least two different factors, something you know your password and something you have mobile device before allowing access to your account.
This second layer of security is designed to prevent anyone but you from accessing your account even if an attackers knows your password. You may not pay employees or bills using Xero but there will still be some very valuable information stored about you in Xero that could cause some trouble should it ever fall into the wrong hands.
MFA is great but it is frustrating that a whole new app needs to be downloaded for this type of thing. It might not seem like it but it is definately a barrier for some users I work with. Building this into the existing app or using existing contact info would have made this easier and more seamless. Even better would be working with apple authentication options for seamless biometric verification.
Find out more here. I had MFA set up already and now you have cleverly disabled that with this mandatory roll out. If you need any further help, please refer to our help article here. I log in and unlike push notifications from other apps eg. Banking app. Hi Olivia, thanks so much for sharing your experience with us — and sorry that the push notification via the Xero Verify app is taking so long to come through.
I will share your experience with my team so we can investigate what may be happening here. If you continue to experience such lengthy delays, please can you raise a case with our Support Team. I have spoken in depth with my team and there may be a number of reasons why the notification was delayed depending on the device you are using. In many cases, the delay may be being caused by some sort of power-saving settings on your phone.
If you are still experiencing issues, we would be really grateful if you can help with our investigations by submitting a case with our Support Team providing the make and model of the device you are using.
Thank you so much for your help! This verify issue is not the greatest for someone that is on Xero 20 to 30 times a day. It is a pain. Do we get an option to ask this verify to sleep for a week or a month and continue on with our password to get in? Xero was supposed to be very convenient and easy. Hi Rob, can you please raise a case with our support team so we can take a look into what may be happening here and give you a hand?
It should be made much easier. Thanks so much, everyone – not sure I would ever have been able to work this out, but glad to know I’m not the only one! Great answer from John Kurta. Managed to get in – the official answer from Xero was so rubbish that it actually confused things not improved them. Appreciate the feedback – Sometimes messages can land differently for each person. Good to hear, one of the solutions provided here has helped you get in. Thanks Richard Trurong.
Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. View This Post. QR Code. Hi, Where can i get my QR code to to set up my authentication app? I have a new phone and need to set this up all over again. Or if i want to set it up manually, where can i find the “key”. Rya from Plateau Trees. Angie Wilkins , Karissa Maclean , and 4 others like this. Hope this helps! All Answers. I’d like to know this also Thanks Troy.
Yes, me too And me! What I did was: Login into XERO using back up email Go to Account in the top right hand corner Change authentication method from 6 digit pin to questions Change back to 6 digit pin Then QR code appeared Once QR code was scanned on the new phone 6 digit pin appeared Entered 6 digit pin from google authenticator into XERO Xero then synced to my new phone Instructions in the help are incorrect and a process needs to be updated for change of phone.
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